3. Change of Address Services and Additional BenefitsWe are an independent, private third-party company, not affiliated with the U.S. Postal Service™ or any governmental agency. The Website facilitates your submission of your U.S. change of address form to the USPS®, with the additional benefit of connecting you with up to 120 other additional organizations on your behalf so that you do not have to do it yourself. Alongside, we also follow up with your local post master after 14 days to ensure your change of address has been completed. Many times, the application will get dropped. We're there to make sure that your order is fully processed. Once your request is submitted, we email you a link of various companies we can help you update your address with. Simply follow the instructions on that link and we’ll do our best to help you notify those firms of your address change. Also included within our service, we provide convenient new mover benefits, which include: helping you with connecting your home utility services at your new address; helping you research and find the best deals on home entertainment services available in your area; helping you get cost comparisons for home security alarm systems and video monitoring services; reducing the clutter of receiving unwanted junk mail at your new address; and adding you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketers. We also offer you a welcome to the neighborhood new movers kit, new mover-related coupons, and access to other unique offers related to your move. Feel free to call us to learn more or to use these features. These additional features are not available through the postal authorities. By submitting your address change, you are authorizing us to act as a facilitator for you in changing the address listed on this order for the postal service at USPS ® (US Postal Service ®, United States Postal Service ®, USPS.com ™, Post Office ™, or www.USPS.com ™), plus other organizations you designate, including use of any provided information by customer, authorized digital signature on your behalf. Unlimited address changes are allowed, per person only, from first order until 90-days after first order date, and address change must be in the same person’s exact name as the first order. You also acknowledge that this change of address service will attempt to notify all parties for address changes and other requests, and you further acknowledge that the request is not guaranteed due to factors outside of this service’s control. As such, you agree that while this Website will attempt to make every reasonable effort to perform the change of address services put forth, it shall not be liable for such notifications to be performed whatsoever, by the organizations you have specified. The person who prepares this form states that he or she is the person, executor, guardian, authorized officer, or agent of the person for whom mail would be forwarded by the postal service at USPS ® (US Postal Service ®, United States Postal Service ®, USPS.com ™, Post Office ™, or www.USPS.com ™) under this order. Anyone submitting false or inaccurate information on this form is subject to punishment by fine or imprisonment or both under Sections 2, 1001, 1702 and 1708 of Title 18, United States Code. The preparer also hereby authorizes this change of address service to file postal service at USPS ® (US Postal Service ®, United States Postal Service ®, USPS.com ™, Post Office ™, or www.USPS.com ™) documents on my behalf as a TPD (Third Party Designee) and agree to all terms of service related to this postal service. You also agree to allow up to 10-14 days for the postal service at USPS ® (US Postal Service ®, United States Postal Service ®, USPS.com ™, Post Office ™, or www.USPS.com ™) to process your change of address. Once your change-of-address request has been processed, you should receive your forwarded mail within 7 to 10 business days after your requested forwarding date. IMPORTANT NOTICE: Please make sure to notify other important parties of your change of address. Mail forwarding only covers certain classes of mail for a period of up to 12 months. Many government agencies and mailers will not change your address without direct contact from you, so it is important that you notify parties directly.
4. Change of Address Service FeeThe change of address service, plus the additional benefit of connecting you with up to 39 additional organizations, is offered to you for a one-time payment of $39.90. This fee includes the $1 charged by the U.S. Postal Service™ for USPS ID Verification, plus access to unlimited address changes under your name within 90-days, notification of your address change to up to 25 additional organizations in addition to the USPS on your behalf, access to additional moving assistance such as connecting your home utility and entertainment services, automatically reduce physical postal junk mail to your new address, national do-not-call list privacy registration, a welcome to the neighborhood new movers kit, new mover related coupons, and access to other unique offers related to your move that are not available through the postal authorities.
5. Change of Address Refund PolicyYour satisfaction is extremely important to us. That’s why we are so confident that you will be thrilled with our third party assistance service that we guarantee it. If at any time you are not satisfied with our service, we offer a "no questions asked" refund for 90 days. Please call us toll-free at 1-877-747-4242 to request a full refund. Customer service representatives will be available during the following times to handle your refund requests: Monday - Friday: 8 a.m. - 8 p.m. ET Saturday: 9 a.m. - 1 p.m. ET You can also mail us your request. We're located at 7322 Southwest Freeway, Suite 828, Houston, TX 77074. IMPORTANT NOTICE: Refunds can take up to 7-10 business days to be processed by the processor and bank. We appreciate your patience.
6. DISCLAIMER OF WARRANTIESYou understand that we cannot and do not guarantee or warrant that the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT. YOUR USE OF THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER WE NOR ANY PERSON ASSOCIATED WITH US MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER WE NOR ANYONE ASSOCIATED WITH US REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
7. LIMITATION OF LIABILITYIN NO EVENT WILL WE, OUR AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
8. Time Limit for Bringing ClaimsYOU AGREE THAT REGARDLESS OF ANY LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE TERMS AND CONDITIONS, THE WEBSITES OR ANY OF THE SERVICES MUST BE SUBMITTED TO ARBITRATION WITHIN ONE (1) YEAR OR SUCH CLAIM SHALL BE FOREVER BARRED. THAT ONE-YEAR STATUTE OF LIMITATIONS SHALL BEGIN TO RUN ON THE DATE PROVIDED UNDER APPLICABLE LAW.
13. SecurityTo protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.